Shipping policy Print on demand
Shipment
When will I recive my order?
It takes us between 2 and 5 business days to process an order, after which we will send it to you. You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days
Where is my order shipped from?
We work with a print-on-demand company with fulfillment centers around the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend speaking with your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left your package with them.
Pro tip: Avoid theft. If you will not be home on the day of delivery, use your
work address or where you are going to be.
If the address is correct and the package is not at the post office or with your neighbors, contact us at visualpoetrybarcelona@gmail.com with your order number.
If there is a problem with your shipping address, we may be able to resend your product, but you will be responsible for the costs.
Pro tip: Your zip code is a crucial part of your address. Be sure to
enter it correctly.
Orders
How are the products made?
We work with a print-on-demand dropshipper, which has production and logistics centers spread around the world. Your orders are printed and shipped from the center closest to the customers' final address.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your submission, please contact us at visualpoetrybarcelona@gmail.com
I have received an incorrect or damaged product. What I do?
We are sorry if your product has arrived damaged. To resolve it as soon as possible, send us an email to visualpoetrybarcelona@gmail.com, within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about
Of the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges, but if something happens to your order, please contact us at visualpoetrybarcelona@gmail.com
Do you return the money?
We only offer refunds to customers who receive incorrect or damaged items. If this is your case, please contact us at visualpoetrybarcelona@gmail.com with photos of your item and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer exchanges. If you're not sure which size will fit you best, check our size guides in the product descriptions.
It is not a common case, but it can happen that there is an error in the labeling of a product. If that is the case, please contact us at visualpoetrybarcelona@gmail.com within one week from the time of delivery.
Include your order number and photos of the item in
question and we will help you as soon as possible.
