GENERAL PURCHASING TERMS AND CONDITIONS
VISUAL POETRY BARCELONA would like to offer you its on-line purchasing service to let you shop from anywhere in the world, at any time you choose.
This document contains the General Terms and Conditions governing the contract which will bind you to VISUAL POETRY BARCELONA. We thus ask you to read these carefully, reminding you that we are available to clear up any doubts that you may have, through our Customer Service.
You can get in touch with us by e-mail at the following address: firstname.lastname@example.org ; by telephone calling at +34 93 125.55.82 from Monday to friday from 12 am to 6 pm or by post at the following address: C/del REC 40, 08003 Barcelona, Spain.
We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.
VISUAL POETRY BARCELONA reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.
The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is VISUAL POETRY BARCELONA s.c.p ., a company under Spanish law, located in Carrer del REC, número 40, registered in Barcelona Company (C.I.F.) J65947236
2.- DISTRIBUTION OF PRODUCTS
Libyan Arab Jamahiriya
United Arab Emirates
3.- PLACING ORDERS AND FORMALIZING THE CONTRACT
To place your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step you will receive an electronic mail confirming acceptance of the order.
VISUAL POETRY BARCELONA will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, VISUAL POETRY BARCELONA will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that VISUAL POETRY BARCELONA offers you. As an alternative, if you are not interested in the product offered by VISUAL POETRY BARCELONA, we will proceed to refund any sum which you have paid in accordance with Section 104 of Legislative Royal Decree 1/2007.
4.- GUARANTEE OF THE PRODUCTS
All the products supplied by VISUAL POETRY BARCELONA have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.
To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by VISUAL POETRY BARCELONA.
In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.visualpoetrybarcelona.com website are not of contractual nature but merely informative.
In the event of an item having any flaw or defect during the guarantee period, you must immediately inform VISUAL POETRY BARCELONA of this by sending an e-mail to the Customer Service in order for us to be able to manage the incident properly as soon as possible.
5.- PURCHASE CANCELLATION AND RETURN POLICY
As laid down in Section 71 of aforementioned Legislative Royal Decree 1/2007, you have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from VISUAL POETRY BARCELONA. Any returns must previously have been accepted by VISUAL POETRY BARCELONA
For this reason, VISUAL POETRY BARCELONA will proceed to refund the price paid for the products, in the terms and on the conditions detailed below, or will proceed to credit your user account for use in future purchases (valid for 6 months), as you may wish.
You may only return products which are in the same condition as they were when you received these. VISUAL POETRY BARCELONA will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
To be able to proceed to process the return of products you must get in touch with us so we can give you the information and documents required to go through with the return. In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.
In the event of this being a return at your own choice, you will have to defray the return expenses due to send the products to VISUAL POETRY BARCELONA in accordance with Section 101 of Legislative Royal Decree 1/2007.
In the event of this being a return due to an error, a faulty product or the fault of VISUAL POETRY BARCELONA, this return will not entail any additional cost for you.
After receiving the product, VISUAL POETRY BARCELONA will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return, in accordance with Section 76 of Legislative Royal Decree 1/2007, and by the same means as used for making the payment.
The rights recognized by current legislation are in any event safeguarded.
The delivery times given at any time by VISUAL POETRY BARCELONA will always be informative and guidelines, not being binding for VISUAL POETRY BARCELONA. The delivery of your order will be made to the address stated in the order that you have placed. If the delivery were delayed for any reason, we will inform you of this as soon as possible.
VISUAL POETRY BARCELONA will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control. VISUAL POETRY BARCELONA will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time. The couriers will make two attempts at delivery to the address stated and your order will be returned to VISUAL POETRY BARCELONA after these two attempts, should they be unsuccessful. In this last case, VISUAL POETRY BARCELONA reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods.
It is in VISUAL POETRY BARCELONA interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the obligations and commitments taken on with you.
7.- PRICE AND SECURITY
The price of products is as stated on this website. In the event of VISUAL POETRY BARCELONA detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price.
If it were not possible to get in touch with you for three days from when VISUAL POETRY BARCELONA learns of this error we would proceed to cancel the order and refund you the sums paid.
The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.
Nevertheless, for purchases made from the Canary Islands, Ceuta and Melilla, the V.A.T. will be deducted from the price of the products but the amount due for applicable taxes will have to be added, as well as any duties or customs dues, where applicable, which will be for the purchaser’s account.
The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.
Payments with credit cards will be made online. VISUAL POETRY BARCELONA guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, VISUAL POETRY BARCELONA reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.
With no detriment to this, in compliance with what is laid down by Organic Act 15/1999, dated 13 December, on Personal Data Protection (LOPD), and by Law 34/2002, dated 11 July, on Services of the Information Society and Electronic Commerce, we are informing you that, by making purchases through our website, you have been informed and given your consent to your personal data being included in the file known as “Clients”, previously made known to the Spanish Data Protection Agency, and managed under the responsibility of VISUAL POETRY BARCELONA, S.L., and will be used for facilitating processing of the orders made and following these up, delivering products and offering services, processing payments, getting in touch with you as regards orders, products, services and innovations and promotional offers, updating our records, performing the maintenance of your account at the web page for online sales of VISUAL POETRY BARCELONA, S.L., and in general for enabling us to render the services contracted over this website.
In any event, you can state your refusal to be sent the commercial information stated in the previous paragraph, by sending us an e-mail to email@example.com
The files, premises and data processing systems of VISUAL POETRY BARCELONA have the necessary technical and organizational security measures as required by Section 9 of the LOPD and Title VIII of the RLOPD to guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access.
We are also informing you that you can practice your rights of access, rectification, cancellation and opposition expressly recognized in the LOPD by means of a written signed request sent to our Customer Service, by sending an e-mail firstname.lastname@example.org
to the address, telephoning us at +34 93 125 55 82 or by means of postal mail sent to the address VISUAL POETRY BARCELONA C/ del REC, 40, 08003 Barcelona), Spain, accompanying in any event a photocopy of your I.D. card. If there is any change in your data, you should inform us at the same address, waiving any liability for the company in the event of not doing so.
9.- INTELLECTUAL PROPERTY
VISUAL POETRY BARCELONA grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.
VISUAL POETRY BARCELONA furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation.
Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.
10.- APPLICABLE LEGISLATION AND JURISDICTION
Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.
GENERAL INFORMATION ON HOW TO SHOP AT VISUAL POETRY BARCELONA
What do I need to do to become a VISUAL POETRY BARCELONA client?
To place an order at our on-line shop you have to register as a user on our website and complete the fields in the LOGIN section. Once you are a VISUAL POETRY BARCELONA member, you can check the history of your account at any time.
How can I place an order with VISUAL POETRY BARCELONA?
To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your Shopping basket before completing your order.
Can I cancel my order?
Orders are shipped on the same day. To cancel any order, please contact us immediately via: email@example.com or via telephone (0034) 93 125 55 82, on the same day the order was placed. After that time, any cancellation will be processed as an exchange or return.
How will I know my order is being processed?
All product orders are subject to availability. If they are not available at the warehouse we will contact you as soon as possible.
If the products are available, you will receive an automatic e-mail providing information regarding all the stages in preparation of your order.
How can I get in touch with VISUAL POETRY BARCELONA Customer Service?
For each order you can use the chat service to communicate with us. This service allows you to be informed as to the status of your order at all times. You will also be informed by email at the address indicated in your account details.
You can also contact with us at the following email address firstname.lastname@example.org and telephone (0034) 93 125 55 82, and by regular post at the following address: VISUAL POETRY BARCELONA C/Rec, 40 – 08003 Barcelona SPAIN.
PRICES AND PAYMENT FOR MY VISUAL POETRY BARCELONA PRODUCTS
What are VISUAL POETRY BARCELONA pricing regulations?
Please note that all our prices are in EUROS. The prices of the products are as specified on our website (VAT included) and VISUAL POETRY BARCELONA reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and Customs duties are not included in the price.
What are the accepted payment methods?
The only payment method we accept is credit card: Visa, Mastercard (American Express is being processed).
Is it safe to buy products on VISUAL POETRY BARCELONA webpage?
Our payment method is secure. The security system of BANC SABADELL” guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.
DELIVERY OF MY VISUAL POETRY BARCELONA PRODUCTS
How can I find out the cost of delivery? When can I expect the products?
The shipping cost of your order will be automatically calculated depending on the weight of the parcel. In the chart above, you will find estimated rates according to your location. If your country is not listed or the weight of your order exceeds the ones detailed, please contact us via: visualpoetrybarcelonagmail.com
The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days.
Our delivery periods are approximate and are exempt from exceptional circumstances or force majeure causes. In the event of any such exceptional circumstances occurring, VISUAL POETRY BARCELONA will contact you as soon as possible.
What is VISUAL POETRY BARCELONA delivery policy?
Our couriers will make a maximum of two attempts for delivery. If they are unable to do so successfully after the second attempt, your order will be sent back to our head office.
If you change the delivery address, there will be an extra charge, which you will have to defray and pay directly to the courier company.
Do you do international deliveries?
VISUAL POETRY BARCELONA is selling its products around the world. The chart above indicates the estimated costs for the main destinations. Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery of your product.
What shall I do if my parcel is damaged upon delivery?
If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.
RETURNS AND EXCHANGES
What is a return? What is an exchange?
What is a return? “I don’t like the product, I made a mistake with the size …”. In these circumstances you are responsible for the return shipping costs.
What is an exchange? “This is not what I ordered! Wrong size/reference/defective items…. VISUAL POETRY BARCELONA made a mistake”. In these cases VISUAL POETRY BARCELONA will assume the shipping costs.
Can I return or exchange the products bought from VISUAL POETRY BARCELONA?
VISUAL POETRY BARCELONA accepts returns and exchanges within 7 days from receipt of your order. No returns or changes will be accepted after this period.
Are there any conditions for returns or exchanges to be accepted?
We will not exchange any items that are not in the same condition as received (labeling and original packaging), or any items that have been used or washed. VISUAL POETRY BARCELONA reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund / replace products which are in the original condition as shipped.
What shall I do if I want to return or exchange any item purchased from VISUAL POETRY BARCELONA?
You should email us to inform us of your wish to return or exchange a product before proceeding to such a change or return. VISUAL POETRY BARCELONA will contact you within 3 working days.
What shall I do once VISUAL POETRY BARCELONA has accepted my return/exchange request?
To arrange collection, once the return or exchange of the products has been accepted by VISUAL POETRY BARCELONA, we will send you an email with an electronic label that you will have to attach securely to the box or envelope to be returned. You will need to call the courier office to arrange a date and time for the collection. We will provide you with the contact details.
After your request for exchange or return has been accepted, you will have 7 working days to hand over the products to be exchanged or returned to the carrier. If the products have not been handed over to the carrier within that period, VISUAL POETRY BARCELONA reserves the right to proceed to cancellation of the exchange or return. Once we receive the product, we will proceed with the return or exchange.
Can I get a refund?
If it is a refund you have requested, the amount can be credited to your account and will be accessible in the “MY CREDIT SLIPS” section. The amounts saved in your credit slips will be discounted from your next order or can be returned to your credit card. In any case, the amounts saved in your credit slips will be available for a period of six (6) months.
Can all products be returned or exchanged?
We do not accept returns or exchanges during our Sale periods.
PROTECTION OF MY PERSONAL DATA
“In accordance with the provisions of Spanish Organic Law 15/1999, dated December13th, on Protection of Personal Data, please be informed that your personal data will be kept in a computer file, created and maintained under the responsibility of VISUAL POETRY BARCELONA.
The purpose of this file is to facilitate the processing of the orders placed and the follow-up, delivery of products, offer of services, processing of payments, contact with the customers regarding the orders, products, services and new products and promotional offers, updating of our registers, maintenance of your account on the on-line sale website of VISUAL POETRY BARCELONA., and in general to allow the provision of the services contracted through said website.
VISUAL POETRY BARCELONA. guarantees the security and confidentiality of the personal data provided. Users may carry out their rights of access, modification, cancellation or opposition regarding their data at any time by contacting our Customer Attention Service by phone at (0034) 93 125 55 82, by email at the address: email@example.com, or by post at the following address: VISUAL POETRY BARCELONA C/del Rec 40 – 08003 Barcelona SPAIN.